Advisory Board Member Profile

Crystal Jeffrey-Alexander

VW Credit, Inc.
Director, Consumer Credit

Areas of Expertise

FinTech ​Strategies, Financial Inclusion, FinTech ​Analytics

Crystal Alexander is the Director of Consumer Credit and Fair Lending Officer at the Herndon, VA headquarters for VW Credit, Inc, the captive finance affiliate of Volkswagen Group of America.  There she is responsible for leading the credit management activities for a $25 billion loan & lease portfolio.  For more than 20 years, she has been refining her leadership, strategic planning, market analysis, and business development skills in the automotive industry.

In her current role, she utilizes her business talents to provide vision and strategic direction to grow the portfolio in a profitable manner.  In addition to acting as VW Credit’s Fair Lending Officer, this position oversees all consumer credit risk assessment, risk mitigation strategies and Fair Lending Office activities, the decisions of which have significant direct influence on sales, penetration rates, portfolio profitability, operational processes and regulatory compliance.   

She holds a dual BA in Business Administration and Political Science from the University of Pittsburgh.  And after gaining some experience in the business world, she went on to complete her MBA at the university’s business school, with a concentration in Marketing and Strategic Planning.

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